Shipping policy

Shipping & Delivery Policy

Last Updated: September 6, 2026

At Casa Inlay, every product is carefully handcrafted, inspected, packed, and prepared for safe delivery. Since many of our products are made from natural marble, semi-precious stones, and other delicate materials, shipping and delivery may require additional handling and specialized packaging.

1. Order Processing

Orders are processed after payment confirmation and successful verification of the order details.

For ready-to-ship products, orders are generally processed within 3–7 business days.

For handcrafted, made-to-order, customized, or specially commissioned products, the production time may vary depending on the design, size, materials, quantity, and level of craftsmanship. The estimated production timeline will be communicated to the customer before or after order confirmation.

Production time and shipping time are separate.

2. Shipping Time

Once your order has been completed and dispatched, the estimated delivery time may vary depending on the destination, shipping method, customs clearance, and carrier.

Typical estimated transit times are:

  • India: Approximately 5–12 business days

  • International Shipments: Approximately 7–25 business days

  • Custom or Large Shipments: Delivery time may vary depending on freight arrangements and destination requirements.

These are estimated timelines only and are not guaranteed delivery dates.

3. International Shipping

Casa Inlay accepts international orders and can arrange shipping to various destinations worldwide.

International shipments may be delivered by courier, freight forwarder, air freight, sea freight, or another suitable transportation method depending on the size, weight, destination, and nature of the product.

International customers are responsible for providing a complete and accurate delivery address, contact number, and any other information required for successful delivery.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at the time of purchase, customs duties, import taxes, local taxes, clearance charges, and similar fees are the responsibility of the customer.

Casa Inlay is not responsible for delays caused by customs authorities, import restrictions, inspections, or documentation requirements in the destination country.

Customers are advised to check their country's import regulations before placing an international order.

5. Shipping Charges

Shipping charges are calculated based on factors including:

  • Destination country and postal code

  • Product dimensions and weight

  • Number of items

  • Packaging requirements

  • Shipping method

  • Freight and carrier charges

  • Special handling requirements

The applicable shipping cost will be communicated or displayed during the ordering process, where applicable.

For oversized, heavy, fragile, or custom-made products, additional shipping or freight charges may apply.

6. Packaging & Protection

Because our products may contain marble, natural stone, semi-precious stones, glass, wood, and other delicate materials, we take special care during packaging.

Depending on the product, orders may be packed using protective materials, reinforced cartons, wooden crates, pallets, or customized export packaging.

Our goal is to minimize the risk of damage during transportation.

7. Delivery Inspection

Customers are strongly advised to inspect the package and product carefully upon delivery.

If the package appears damaged, opened, crushed, wet, or otherwise compromised, please:

  1. Photograph the package before opening it.

  2. Record photographs or video while opening the package.

  3. Check the product for visible damage.

  4. Notify Casa Inlay as soon as possible.

Photographs and/or videos of the packaging and product may be required to process a damage claim with the shipping carrier.

8. Damaged or Missing Items

If your order arrives damaged or any item is missing, please contact us as soon as possible after delivery with:

  • Order number

  • Photographs of the outer packaging

  • Photographs of the damaged product

  • Unboxing video, if available

  • Description of the issue

Casa Inlay will review the claim and work with the customer and shipping carrier to determine the appropriate resolution.

Claims may not be accepted if sufficient evidence of the condition of the package and product at delivery is unavailable.

9. Delivery Delays

Delivery estimates are provided for guidance only.

Casa Inlay is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Customs clearance

  • Weather conditions

  • Natural disasters

  • Transportation disruptions

  • Carrier delays

  • Strikes or labor disruptions

  • Incorrect or incomplete delivery information

  • Government restrictions

  • Import restrictions

  • Unforeseen logistical issues

We will make reasonable efforts to assist customers in resolving shipping-related issues.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned, delayed, or cannot be delivered because of an incorrect or incomplete address, incorrect contact details, refusal of delivery, or failure to receive the shipment, additional shipping charges may apply for re-delivery.

11. Tracking Information

Where tracking is available, tracking details will be provided to the customer after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

12. Made-to-Order & Customized Products

Customized and made-to-order products may require additional production time.

The delivery timeline for such products will depend on the approved design, dimensions, materials, craftsmanship, production schedule, and shipping method.

Once production has started, changes to the order may not be possible or may result in additional costs and delays.

13. Split Shipments

For orders containing multiple products, Casa Inlay may ship items separately depending on product availability, production completion, size, weight, or shipping requirements.

Customers may therefore receive different items from the same order at different times.

14. Delivery Address Changes

Please contact us as soon as possible if you need to change your delivery address.

Once an order has been dispatched, changing the delivery address may not be possible and may result in additional shipping or re-routing charges.

15. Contact Us

If you have questions regarding shipping, delivery, tracking, customs, or your order, please contact Casa Inlay through the contact information provided on our website.

Website: casainlay.com

We are committed to providing carefully crafted products and a safe, reliable delivery experience to customers in India and around the world.

Casa Inlay
Handcrafted Marble & Stone Inlay Artistry